The TrueMed Foundation Ltd ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

This policy describes the types of personal information we collect, how we use it, and the choices available to you. It is not a substitute for legal advice.

We may collect the following categories of personal information:

• Contact details you provide through our forms (name, email, phone, organisation)
• Details of your enquiry, partnership interest or volunteering application
• Technical information such as IP address, browser type and pages viewed
• Correspondence you send to our team by email or post

We do not knowingly collect sensitive health information through this website.

We use personal information to:

• Respond to your enquiries and expressions of interest
• Deliver, administer and improve our programs and partnerships
• Send updates about our work where you have opted in
• Meet our legal, governance and reporting obligations

We do not sell your personal information. We may share it with trusted service providers who help us operate our programs (for example, email providers or hosting infrastructure) under confidentiality obligations, and where required or authorised by law.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure — including access controls, encryption in transit for form submissions, and secure hosting. No online service can guarantee absolute security.

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings.

You can ask to access or correct the personal information we hold about you, or lodge a privacy complaint, by emailing info@truemedfoundation.com.au. We aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. Changes will be published on this page with a revised "Last updated" date.